Returns Policy

We want you to be happy! Gennev has a 30-day money back guarantee on all products and services.


For products, if it's within 30 days of purchase and you are unsatisfied with the product, please send any remaining portion of the product with receipt to Gennev, 2033 6th Ave, Suite 600, Seattle, WA 98121.


For services, including telemedicine appointments and the Healthfix subscription, simply send email to