Gennev is a virtual clinic offering nutrition and lifestyle care to women from reproduction to menopause.
Gennev is a virtual clinic offering nutrition and lifestyle care to women from reproduction to menopause.
Gennev, a Unified Women’s Health company, is a national, virtual health provider that specializes in menopause and sexual health, nutrition/lifestyle, and weight management for women. Gennev, together with Unified Women’s Healthcare has the unique opportunity to serve a woman’s healthcare needs – both virtually and in-person – throughout her life journey. If you’re driven by pioneering new approaches in health and wellness using technology and a unique integrated care model, then Gennev’s start-up culture may be for you.
The Job
Gennev seeks an experienced and dedicated Referral Coordinator to join our clinical operations team. The ideal candidate will have at least three years of experience in a similar role, proficiency with Athenahealth (EMR), and a passion for providing exceptional patient care. As a Referral Coordinator, you will be responsible for coordinating and managing patient referrals to ensure seamless access to our service options.
Responsibilities
Referral Management:
- Coordinate, manage, and track patient referrals, ensuring timely and accurate processing and communication to patients and the patient care team.
- Work closely with healthcare providers to facilitate referrals for specialty care, diagnostic tests, and other medical services.
- Verify patient insurance information and bridge the gap to support the Medical Assistant team to obtain necessary authorizations for referred services.
- Collaborate with healthcare providers, insurance companies, and external medical offices to coordinate care for patients.
- Provide general administrative support to the clinic, including scheduling, data entry, and other tasks as assigned.
Patient Communication:
- Reach out to patients via phone, email, or other communication platforms to schedule referral appointments.
- Provide patients with information regarding their referrals, including instructions for preparing for appointments.
- Address patient questions and concerns about the referral process in a courteous and professional manner.
Documentation and Record Keeping:
- Maintain accurate and up-to-date records of all referral activities in the Athenahealth EMR system.
- Ensure all referral documentation complies with clinic policies and regulatory requirements.
- Track the status of referrals and follow up with patients and providers as needed to ensure completion.
Quality Improvement:
- Participate in quality improvement initiatives to enhance the efficiency and effectiveness of the referral process.
- Identify areas for improvement and implement best practices to streamline referral operations.
Knowledge, Skills & Experience
- Minimum of a high school diploma or equivalent; degree in healthcare administration or related field preferred but not required
- At least three years of experience in a referral coordination role, preferably within a women’s health clinic or similar healthcare setting
- Proficiency with Athenahealth EMR system is required
- Strong computer skills, including familiarity with Microsoft Office Suite and other healthcare software applications
- Excellent communication and interpersonal skills, with the ability to interact effectively with patients, healthcare providers, and insurance representatives
- Strong organizational skills and attention to detail
- Ability to work independently in a virtual, remote setting
- Comfortable using virtual communication tools and platforms for daily work activities
Benefits
- Competitive Compensation. The annual salary will be shared with interested parties and is dependent on experience, education, and participation in the company bonus program.
- Fast-paced Startup Environment. An environment that is focused on disrupting the status quo and challenging conventional professional norms. We are focused on the results you can achieve, not how many hours you spend at a desk.
- Company-paid health, dental, and vision insurance. Also includes Basic Life, ADAD offerings and pet insurance.
- 401k with Match & Parental Leave Benefits offered to all full-time employees.
- Flexible schedule and remote work environment. We trust our employees to make the right decisions for the business, and we also recognize that means taking time to take care of yourself.
- Three-week PTO with 5 paid personal days to use as you wish.
Why Join Gennev?
A New Category in Healthcare: Gennev is improving access for high quality menopause and nutrition/lifestyle care. As a Unified Women’s Healthcare company, Gennev is in a unique position to deliver virtual health care that is connected to a network of OB/GYN and fertility clinics throughout the United States. Together, this work will create the first virtual + in-person care network that is 100% dedicated to improving the lives of women across their reproductive journeys.
Our Work Truly Matters: Unified Women’s Healthcare is made up of 925+ OB/GYN care centers and 36 fertility clinics. Gennev brings a national virtual clinic to Unified Women’s Healthcare with the potential to extend this reach in ways that only virtual care can deliver.
Make an Impact: Gennev’s network of OB/GYN doctors and Registered Dietitian Nutritionists are licensed and credentialed to deliver care in all 50 states, and the District of Columbia. Patient NPS is 97 and 89% of patients report symptom improvement after their Gennev treatment.
Focus on People: Unified Women’s Healthcare has been rated one of the Best Places to Work in the Global Best Practices study for the past four years. Being part of a multi-care enterprise that spans fertility, maternity, menopause, and nutrition/lifestyle care, team members have opportunities for cross category development and leadership growth.
Diversity and Inclusion: At Gennev, we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.
Important Notice to Applicants:
We are aware of fraudulent recruiting activity by individuals impersonating our organization. Please be advised that all legitimate communication regarding this position will come from an official company email address ending in @gennev.com,@unifiedhc.com, or @talent.icims.com. We will never ask for personal information, banking details, or request payment during any part of the recruitment process.
If you receive suspicious communication or have questions about the legitimacy of a job offer, contact us directly at Support@gennev.com.