Last Updated: January 1, 2024
Feminina Group, Inc., dba Gennev (“Gennev”, “we”, “us”, or “our”) provides access to healthcare and consultation services relating to menopause through our websites, mobile applications, and related services (the “Services”). This Privacy Policy explains how we collect, use, and disclose information from and/or about you when you use the Services or otherwise interact with us.
Please review this Privacy Policy carefully.
1. Changes to this Privacy Policy
Gennev may change this Privacy Policy from time to time. We encourage you to visit this page periodically to review the Privacy Policy.
2. HIPAA and Your Protected Health Information
Gennev is a healthcare provider that is required to comply with the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”). This Privacy Policy does not address our privacy practices concerning any Protected Health Information (“PHI”) we collect as a covered entity under HIPAA, including any PHI we collect via our telehealth services or through our website (such as via our patient portal). We address those practices in a separate HIPAA Notice of Privacy Practices, which may be found at Notice of Privacy Practices.
3. The Categories of Information We Collect
When you use the Services, we collect personal information that can be used to identify you. The types of personal information we collect depends on your interactions with us and may fall into one or more of the following categories:
Some of the data we collect may be considered sensitive, including your log-in name and password that you use to access your user account on the Services, precise geolocation, racial or ethnic origin, and health and genetic data.
4. The Sources of Your Information
We collect your personal information from different sources, including:
5. How We Use Your Information
We may use your information for the following purposes:
By using the Website or our services and providing your contact information, such as your name, phone number, and email address, you consent to receiving email and text messages from us, such as important information about your requested services, treatment options, appointment reminders, appointment scheduling, and other promotional or marketing communications. Consent to receive marketing text messages is not required as a condition of purchasing any goods or services. These communications may include messages sent through the use of landline phone, cellular phone, and text messages (including SMS and MMS). We may use an automatic telephone dialing system (or “auto-dialer”), which may employ artificial or pre-recorded voice or “robotexts.” Your carrier’s standard rates and charges may apply. We do not exchange, trade, rent, or give phone or email lists to unaffiliated third parties, and third parties that receive your information from Unified are restricted from using this information in any way other than to provide services to Unified, or services for a collaboration in which they and Unified are engaged. You may opt-out from receiving email communications at any time by emailing support@lodushealth.com. You may opt-out from text messaging by replying STOP to the text messages you receive from us. Opt-out requests will be honored promptly.
6. How We Disclose Your Information.
We may disclose your information in the following circumstances:
7. Information We Collect Via Automated Technologies
As you use the Services, certain information may be collected by cookies, pixels, session replay tools, and other similar technologies. This information is used to improve your experience while using our Services and browsing the Internet.
While the technologies we may use change from time to time, they generally fall into one of the following categories:
To learn more about cookies and similar technologies, please visit https://allaboutcookies.org/. To set your preferences with respect to the automated technologies we use to collect your personal information, you may:
Some web browsers include a DNT feature that signals to websites that a user does not want to have their Internet activity tracked. While we are committed to respecting your privacy choices, these features are not uniform. For that reason, but our Services may not recognize or respond to DNT technologies.
8. Opting Out of Marketing Emails
We may send you emails with marketing or other promotional content. If you do not want to receive marketing emails from us, you may unsubscribe by clicking the “Unsubscribe” link that appears in the marketing emails that we send. Alternatively, you may contact us using the information that appears in the “Questions” section. Please be aware that, even if you unsubscribe from emails, you might continue to receive emails from us concerning legal matters and other important topics.
9. How to Update or Modify Information or Close an Account
Gennev will not verify, modify, or otherwise alter any of your personal information without your consent; however, Gennev may correct any internal errors or modify any immaterial information. You may be able to update some of your information through the Services. You may also submit requests to modify their information or close their account by emailing us at support@gennev.com.
10. International Users
The Services are intended for residents of the United States. Information we collect will be stored on secure cloud-based servers in the United States. Information may be transmitted to third parties, which parties may store or maintain the data on their secure servers.
11. Steps We Take to Keep Your Personal Information Secure.
Gennev employs reasonable physical, electronic, and managerial security methods to help protect your information against loss, misuse, alternation, and unauthorized access of your information. Please be aware, however, that no data transmission via the Internet or a data storage facility is guaranteed to be perfectly secure. We encourage you to protect the security of your login information and to use caution when sharing your information via the Internet.
12. Your California Privacy Rights
California Civil Code § 1798.83 permits California residents to request and obtain from us, once per year and free of charge, information about categories of personal information (if any) we disclosed to third parties for their direct marketing purposes and the name and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request by writing to us using the contact information provided below. Please be aware, however, that we do not currently disclose your personal information to any third parties for their direct marketing purposes.
13. Individuals Under Age 18
This Services are not directed to children and children are not eligible to use our Services. We will not knowingly collect information from users under the age of eighteen (18). If we learn that we have collected personal information from a child under 18, we will take prompt steps to delete that information as soon as possible.
14. Third Party Sites
The Services may contain links to other websites. Gennev is not responsible for the data collection or privacy practices of any third-party site that may be linked to our Services and not wholly owned and controlled by Gennev, its affiliates, and subsidiaries. We aim to work with trusted partners and organizations; however, we encourage you to be aware when you leave our Services and to review any privacy policy of a non-Gennev website.
15. Report Violations
You should report any security violations to us or any suspected authorized uses of your accounts by sending an e-mail to support@gennev.com.
16. Questions
If you have any questions or concerns about this Privacy Policy, please contact us at support@gennev.com.