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All about menopause

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Patient FAQs

Frequently asked questions

Once a patient has booked an appointment and supplied us with their insurance information, our care coordinators will work with your insurance to establish an estimate of the co-pay, coinsurance or deductible that is owed by the patient for the visit. Gennev will communicate this to the patient and provide a secure payment link to collect that amount. The remaining balance will be billed to your insurance company, and once the claim has been processed, patients will receive an explanation of benefits notice in the mail of what was paid by the carrier. If there is a remaining balance after the insurance company has processed the claim, Gennev will issue a statement to the patient with their remaining balance owed.

Our in-network coverage includes video appointments with our doctors as well as our RDNs. The number of appointments covered is dependent on your specific plan. Please call your insurance provider prior to your initial visit to understand how many yearly visits your coverage includes.

If clinically indicated, a referral to a Gennev RDN for dietary and lifestyle care will be made during your initial appointment with your OB/GYN. An initial RDN appointment is 50 minutes and costs $199 for self-pay patients. For patients using insurance, the price is dependent on deductible and co-pay guidelines. After the initial referral, you and your Gennev RDN will determine an appropriate recurring cadence of appointments to ensure your health goals are met. Follow up RDN appointments cost $119 for self-pay patients.

Often, patients will book a follow-up appointment with their Gennev OB/GYN if hormone therapy or other medications are prescribed. The follow-up appointment price for self-pay patients is $199. For patients using their insurance, the price is dependent on deductible and co-pay guidelines, as well as the appointment duration and complexity.