Gennev is a virtual clinic offering nutrition and lifestyle care to women from reproduction to menopause.

Gennev, a Unified Women’s Health company, is a national, virtual health provider that specializes in menopause and sexual health, nutrition/lifestyle, and weight management for women. Gennev, together with Unified Women’s Healthcare, has the unique opportunity to serve a woman’s healthcare needs – both virtually and in-person – throughout her life journey. If you’re driven by pioneering new approaches in health and wellness using technology and a unique integrated care model, then Gennev’s start-up culture may be for you.

The Job

As a Certified Clinical Medical Assistant, you will be at the front of Gennev’s virtual health care practice, supporting patients and physicians to ensure a premium patient experience. The energy and collaborative work style you bring to this role will be incredibly important in providing the quality-of-care Gennev is known for. In this full-time position, you will report to the Senior Director of Clinical Operations. Your working hours will be 9am to 5pm in your specified time zone.  

Responsibilities

• Engage patients by phone, text or video to: Remind patients to complete data entry as needed and collect medical record data; Respond to patients for minor technical troubleshooting, etc.
• Complete the Prior Authorization Process from beginning to end
•  Internal and external processing and documentation of Patient Referrals
• Communicate with doctors and dietitians so that they are prepared for all appointments
• Transfer information to and within the Electronic Health Record (Athenahealth)
• Process proposals for medication refill authorization using the digital refill authorization platform and forwards proposals to the provider for signature, under supervision of the Gennev provider team
• Participate in process improvement meetings and team meetings to help achieve efficient workflows 
• Contribute to the achievement of established department goals and objectives and adhere to department policies, procedures, quality standards, and safety standards. Complies with governmental and accreditation regulations.  
• Perform other duties, as assigned

Knowledge, Skills & Experience

• High school diploma required, 2+ years of college preferred
• Completion of an accredited medical assistance certification program, such as the American Medical Technologist (AMT) or American Association of Medical Assistants (AAMA) or National Health Career Association (NHA) or MedCA as a Certified Clinical Medical Assistant (CCMA) or Certified Medical Assistant (CMA)
• 3+ years Medical Assistant Experience  
•  LPN/LVN, Nursing Student training helpful  
• 5+ years customer service experience required  
• EHR experience required, preferably Athenahealth  
• Video conferencing (e.g. Teams, Zoom) experience preferred  
• Proficient computer skills, specifically with Microsoft software including Teams, Outlook, and SharePoint
• You must be able to incorporate fundamental aspects of the clinical organization, including clinical operational workflows and patient confidentiality, as well as maintain network security, technical troubleshooting, connectivity, and reliable hardware

Who You Are

• You are kind and dedicated to supporting women’s health
• Self-driven and motivated, able to take end-to-end ownership of any project you are assigned
• Tenacious and willing to tackle big problems, experiment, and work until you figure out how to solve them
• Able and willing to learn new technologies and systems to deliver whatever the business needs
• An excellent verbal and written communicator, specifically with patients, clinical and administrative team members, and physician staff while being remote
• You thrive in a fast-paced work environment in a growing company, able to effectively manage multiple, competing priorities

Benefits

• Competitive Compensation. The annual salary will be shared with interested parties and is dependent on experience, education, and participation in the company bonus program.
• Fast-paced Startup Environment. A workplace that is focused on disrupting the status quo and challenging conventional professional norms. We are focused on the results you can achieve, not how many hours you spend at a desk.
• Company-paid health, dental, and vision insurance. Also includes Basic Life, ADAD offerings, and pet insurance.
• 401k with Match & Parental Leave Benefits offered to all full-time employees.
• Flexible schedule and remote work environment. We trust our employees to make the right decisions for the business, and we also recognize that means taking time to take care of yourself.
• Three-week PTO with 5 paid personal days to use as you wish.

Why Join Gennev?

A New Category in Healthcare: Gennev is improving access for high quality menopause and nutrition/lifestyle care. As a Unified Women’s Healthcare company, Gennev is in a unique position to deliver virtual health care that is connected to a network of OB/GYN and fertility clinics throughout the United States. Together, this work will create the first virtual + in-person care network that is 100% dedicated to improving the lives of women across their reproductive journeys.

Our Work Truly Matters: Unified Women’s Healthcare is made up of 925+ OB/GYN care centers and 36 fertility clinics. Gennev brings a national virtual clinic to Unified Women’s Healthcare with the potential to extend this reach in ways that only virtual care can deliver.

Make an Impact: Gennev’s network of OB/GYN doctors and Registered Dietitian Nutritionists are licensed and credentialed to deliver care in all 50 states, and the District of Columbia. Patient NPS is 97 and 89% of patients report symptom improvement after their Gennev treatment.

Focus on People:  Unified Women’s Healthcare has been rated one of the Best Places to Work in the Global Best Practices for the past four years. Being part of a multi-care enterprise that spans fertility, maternity, menopause, and nutrition/lifestyle care, team members have opportunities for cross category development and leadership growth.

Diversity and Inclusion:  At Gennev, we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.